Rubbish Collection Marylebone Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Marylebone provides waste removal and related services to domestic and commercial customers. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

1.1 Service means any rubbish collection, waste removal, clearance, loading, transportation, recycling, or disposal service that we provide.

1.2 Customer, you or your means the individual or business booking or receiving the Service.

1.3 We, us or our means the waste collection service trading as Rubbish Collection Marylebone.

1.4 Booking means a confirmed request for our Service, whether made by telephone, email, online form or in writing.

1.5 Waste means the rubbish, junk, refuse or other materials that you ask us to collect, remove or manage.

1.6 Service Area means the locations in which we choose to operate and where we agree to provide collections, which may change from time to time at our discretion.

2. Scope of Service

2.1 We provide scheduled and one-off rubbish collection and waste removal services within our Service Area, including the collection, loading and transportation of agreed Waste for lawful treatment, recycling or disposal.

2.2 We reserve the right to refuse to collect certain items, including, but not limited to, hazardous waste, clinical waste, chemicals, asbestos, gas bottles, pressurised containers, liquids, batteries, tyres and any other items that we, in our reasonable opinion, consider unsafe, unlawful or unsuitable for collection.

2.3 Any indication on our website, promotional material or verbal description of the Service is for general guidance only. The exact scope of the Service will be agreed at the time of Booking or upon arrival at your premises, subject to viewing the Waste.

2.4 We may subcontract all or part of the Service to third-party contractors. Where we do so, these Terms and Conditions will continue to apply to the Service provided.

3. Booking Process

3.1 You may book a Service by telephone, email, online enquiry or other communication method that we make available. A Booking is only confirmed when we issue a confirmation by email, text message or verbally with a stated date, time window and price estimate or pricing basis.

3.2 It is your responsibility to provide accurate information at the time of Booking, including the address, access details, type and approximate volume of Waste, parking arrangements and any relevant restrictions such as building rules, time limits or congestion issues.

3.3 Any quote given prior to our arrival is an estimate only, based on the information you provide. We may revise the price after inspecting the Waste, the access route and the actual work required. Where the revised price is not acceptable to you, you may cancel the Service before work begins without charge, subject to any call-out or minimum attendance charge that we communicated in advance.

3.4 We will use reasonable efforts to attend your property within the agreed time window, but any time or date stated is an estimate only. We are not liable for any loss, damage or expense arising from delay in attending or completing the Service, provided we act with reasonable care and diligence.

4. Access and Parking

4.1 You must ensure that our staff and vehicles have safe, reasonable and lawful access to the premises where the Waste is located, and that suitable parking arrangements are available for the duration of the Service.

4.2 You are responsible for obtaining any permits, authorisations or permissions required for parking, access or loading, unless we specifically agree in writing to arrange these on your behalf.

4.3 If we are unable to carry out the Service, or if additional costs are incurred, due to a lack of access, inadequate parking, inaccurate information provided by you or restrictions beyond our control, we may charge a reasonable fee to cover our time, travel and any resulting delay.

5. Customer Obligations

5.1 You confirm that you are either the owner of the premises or Waste, or you have full authority from the owner to authorise its removal and to enter into a contract for the Service with us.

5.2 You must ensure that the Waste is clearly identified and, where agreed, is suitably bagged, boxed or otherwise contained to allow safe handling. Items must not include hazardous or prohibited materials, unless we have expressly agreed in writing to handle such items.

5.3 You agree to provide our team with all necessary information regarding the nature of the Waste, including any sharp objects, heavy items, fragile materials or potential contaminants, to ensure the safety of our staff and third parties.

5.4 You must not request that we carry out any work that may be unsafe, unlawful or outside the scope of our Service, including dismantling structural elements, tampering with utilities, or removing items that belong to third parties without consent.

6. Pricing and Payment

6.1 Our charges are typically based on the volume and type of Waste, the labour required, access conditions and any additional services requested, such as light demolition or extra lifting. We may provide price guides or estimated ranges for typical rubbish collection jobs within our operating area.

6.2 Unless otherwise agreed in writing, payment is due in full on completion of the Service. We may require payment in advance or a deposit for certain bookings, particularly for large clearances or commercial projects.

6.3 We accept various payment methods, which may include cash, debit or credit card, bank transfer or other methods that we make available. Where card details are provided in advance, you authorise us to take payment upon completion of the Service, up to the agreed amount or within any agreed tolerance.

6.4 All prices are quoted exclusive of any applicable taxes unless expressly stated otherwise. Where value added tax or other taxes apply, these will be added to the final invoice at the prevailing rate.

6.5 If you fail to make payment on the due date, we reserve the right to charge interest on the overdue amount at the statutory rate, as well as reasonable administration and recovery costs, and to suspend further services until all outstanding amounts are settled.

7. Cancellations and Amendments

7.1 You may cancel or amend a Booking by contacting us using the details provided at the time of reservation. We ask for as much notice as reasonably possible so that we can manage our schedule efficiently.

7.2 Where you cancel with more than 24 hours notice before the scheduled arrival time, no cancellation charge will normally apply, unless we have expressly advised you of a non-refundable deposit or specific terms for your Booking.

7.3 Where you cancel with less than 24 hours notice, or fail to provide access when our team arrives, we may charge a reasonable cancellation or call-out fee to cover our staff and travel costs.

7.4 We reserve the right to cancel or reschedule a Booking at any time due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, staff illness, safety concerns or legal restrictions affecting our operations. In such cases, we will aim to offer an alternative time or a full refund of any pre-paid amounts, and our liability will be limited to the refund of those payments.

8. Waste Handling and Regulations

8.1 We operate in accordance with applicable UK waste management legislation and regulations. We will transport and dispose of Waste only at authorised facilities, with the intention of maximising reuse and recycling where reasonably practicable.

8.2 Once the Waste has been loaded onto our vehicle and full payment has been received or agreed, legal title and responsibility for the Waste transfers from you to us, subject to applicable waste control regulations.

8.3 You must not deliberately conceal hazardous or prohibited materials within general Waste. If such materials are discovered, we may refuse to complete the Service, charge additional fees for safe handling, or require that you arrange a specialised removal service at your own cost.

8.4 We may, at our discretion, take photographs of the Waste before and after collection to document the condition of the premises and the work performed, including for insurance, compliance and training purposes.

9. Damage, Liability and Insurance

9.1 We will exercise reasonable care and skill in providing the Service. However, you acknowledge that moving bulky items, bags of rubbish, and general waste carries inherent risks, and that some minor scuffs, marks or wear may occur, particularly in tight access areas, stairwells or communal spaces.

9.2 We are not liable for pre-existing damage or deterioration to property, fixtures, fittings, surfaces or items. Where our team reasonably believes that moving a particular item may cause damage or present a safety risk, we will advise you and may refuse to move that item or require you to sign a disclaimer before proceeding.

9.3 Our liability for loss or damage to your property arising from our negligence is limited to the reasonable cost of repair or replacement, taking account of fair wear and tear, depreciation and the condition of the item. We will not be liable for any loss that is not foreseeable or that is indirect or consequential, including loss of profit, loss of business, or loss of opportunity.

9.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under English law.

9.5 You must notify us of any alleged damage or loss arising from the Service as soon as reasonably practicable and in any event within 7 days of the completion of the Service, providing reasonable details and evidence. We may need to inspect the property or items before any repair work is carried out.

10. Customer Property and Items Not Taken

10.1 You are responsible for ensuring that only items you intend to discard are presented for removal. Our team will not be liable for taking items that you, your household or your staff have left with or close to the Waste, if those items might reasonably be considered rubbish.

10.2 If you believe we have removed an item in error, you must contact us immediately. If possible, we will try to recover the item, but we cannot guarantee that recovery will be possible once the Waste has been mixed, processed or disposed of.

10.3 We may, at our discretion, decline to remove items that appear to have significant value, sentimental importance or legal relevance, unless you provide clear confirmation that you wish them to be taken.

11. Data Protection and Privacy

11.1 We may collect and process personal data about you in order to manage your Booking, provide the Service, take payment and handle any enquiries or complaints.

11.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. We will take reasonable steps to keep your information secure and will not share it with third parties except as necessary to provide the Service, to comply with the law, or with your consent.

11.3 You have certain rights in relation to your personal data, including the right to access, correct or request deletion of your information in certain circumstances. To exercise these rights, please contact us using the details provided on our correspondence or invoices.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of the Service, please contact us as soon as possible so that we can attempt to resolve the issue promptly and fairly.

12.2 We will investigate your complaint and may request further information or evidence. Where appropriate, we may offer remedial work, a partial refund or another form of resolution, at our discretion and in line with our legal obligations.

12.3 If we are unable to resolve a dispute directly with you, both parties agree to consider alternative dispute resolution methods before commencing legal proceedings, although there is no obligation to use a specific scheme unless required by law.

13. Changes to Terms and Conditions

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, pricing, operating practices or legal requirements.

13.2 The version of the Terms and Conditions that applies to your Booking will normally be the version in force at the time you made the Booking. However, where changes are required by law or regulation, they may apply immediately.

13.3 You are encouraged to review the current Terms and Conditions before making a Booking. Continued use of our services after changes take effect will constitute acceptance of the revised terms.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation, provided that this does not materially affect your rights under these Terms and Conditions.

15.4 These Terms and Conditions, together with any written confirmation of your Booking and any agreed variations, constitute the entire agreement between you and us in relation to the Service, and supersede any prior representations, assurances or agreements.